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​Frequently Asked Questions

  • What services do you offer?
    We provide a comprehensive range of hair services, including precision cutting, colouring, styling, hair extensions, and specialised treatments. Our offerings are designed to cater to various hair types and preferences, ensuring each client receives personalised care.
  • Can I get a consultation before booking a service?
    Absolutely. We offer consultations to discuss your hair goals and recommend suitable services. This ensures that you receive treatments aligned with your expectations.
  • Do you have a cancellation policy?
    Yes, we require a minimum of 48 hours’ notice for cancellations. Cancellations made within 48 hours or no-shows may result in a non-refundable deposit.
  • Do you offer hair extensions?
    Yes, we provide high-quality hair extensions, including tape, weft, and keratin bond options. Our extensions are applied by trained professionals to ensure a natural look and feel.
  • Are your services suitable for all hair types and styles?
    Yes, our skilled stylists are trained to work with all hair types and lengths. Whether you’re seeking a classic look, a modern style, or something uniquely tailored, we’re here to help you achieve your desired appearance.
  • What payment methods do you accept?
    We accept various payment methods, including cash, EFTPOS, Visa, Mastercard, American Express and Afterpay. Please note that some credit cards may incur a surcharge.
  • Are children allowed in the salon during appointments?
    While we welcome clients of all ages, we recommend arranging alternative care for young children during your appointment to ensure a relaxing experience for all guests.
  • What hair care products do you use?
    We utilise premium hair care products from renowned brands known for their quality and effectiveness. Our selection includes products that cater to various hair needs, ensuring optimal results and hair health.
  • How can I book an appointment?
    Appointments can be booked online through our website or by calling your preferred salon location directly. We look forward to assisting you with your hair care needs.
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