Question 1

What services do you offer?

Accepted Answer

We provide a comprehensive range of hair services, including precision cutting, colouring, styling, hair extensions, and specialised treatments. Our offerings are designed to cater to various hair types and preferences, ensuring each client receives personalised care.

Question 2

Are your services suitable for all hair types and styles?

Accepted Answer

Yes, our skilled stylists are trained to work with all hair types and lengths. Whether you’re seeking a classic look, a modern style, or something uniquely tailored, we’re here to help you achieve your desired appearance.

Question 3

What hair care products do you use?

Accepted Answer

We utilise premium hair care products from renowned brands known for their quality and effectiveness. Our selection includes products that cater to various hair needs, ensuring optimal results and hair health.

Question 4

Do you offer hair extensions?

Accepted Answer

Yes, we provide high-quality hair extensions, including tape, weft, and keratin bond options. Our extensions are applied by trained professionals to ensure a natural look and feel.

Question 5

Can I get a consultation before booking a service?

Accepted Answer

Absolutely. We offer consultations to discuss your hair goals and recommend suitable services. This ensures that you receive treatments aligned with your expectations.

Question 6

What payment methods do you accept?

Accepted Answer

We accept various payment methods, including cash, EFTPOS, Visa, Mastercard, American Express and Afterpay. Please note that some credit cards may incur a surcharge.

Question 7

Do you have a cancellation policy?

Accepted Answer

Yes, we require a minimum of 48 hours’ notice for cancellations. Cancellations made within 48 hours or no-shows may result in a non-refundable deposit.

Question 8

Are children allowed in the salon during appointments?

Accepted Answer

While we welcome clients of all ages, we recommend arranging alternative care for young children during your appointment to ensure a relaxing experience for all guests.

Question 9

How can I book an appointment?

Accepted Answer

Appointments can be booked online through our website or by calling your preferred salon location directly. We look forward to assisting you with your hair care needs.

Question 10

Return shipping

Accepted Answer

All return shipping costs are the responsibility of the customer.

Question 11

Return Requests

Accepted Answer

We kindly request that customers choose carefully as we do not return or refund for change of mind. If item faulty or damaged, Customers must contact us within 7 days of receiving their order to initiate a return. Photo or video evidence of any damaged items must be provided; without this, we are unable to process any exchange or refund or return.

Question 12

Hair Extensions

Accepted Answer

Due to health and hygiene reasons, hair extensions are non-refundable and cannot be exchanged. Please chose carefully before placing your order.

​Frequently Asked Questions