Frequently Asked Questions

We provide a comprehensive range of hair services, including precision cutting, colouring, styling, hair extensions, and specialised treatments. Our offerings are designed to cater to various hair types and preferences, ensuring each client receives personalised care.

Yes, our skilled stylists are trained to work with all hair types and lengths. Whether you’re seeking a classic look, a modern style, or something uniquely tailored, we’re here to help you achieve your desired appearance.

We utilise premium hair care products from renowned brands known for their quality and effectiveness. Our selection includes products that cater to various hair needs, ensuring optimal results and hair health.

Yes, we provide high-quality hair extensions, including tape, weft, and keratin bond options. Our extensions are applied by trained professionals to ensure a natural look and feel.

Absolutely. We offer consultations to discuss your hair goals and recommend suitable services. This ensures that you receive treatments aligned with your expectations.

We accept various payment methods, including cash, EFTPOS, Visa, Mastercard, American Express and Afterpay. Please note that some credit cards may incur a surcharge.

Yes, we require a minimum of 48 hours’ notice for cancellations. Cancellations made within 48 hours or no-shows may result in a non-refundable deposit.

While we welcome clients of all ages, we recommend arranging alternative care for young children during your appointment to ensure a relaxing experience for all guests.

Appointments can be booked online through our website or by calling your preferred salon location directly. We look forward to assisting you with your hair care needs.

All return shipping costs are the responsibility of the customer.

We kindly request that customers choose carefully as we do not return or refund for change of mind. If item faulty or damaged, Customers must contact us within 7 days of receiving their order to initiate a return. Photo or video evidence of any damaged items must be provided; without this, we are unable to process any exchange or refund or return.